Terms & Conditions

1. Introduction

1.1 – This website is owned and operated by Ness Music Ltd, a company registered at Scotland, 35 Craigard Terrace, IV3 8PS

Company Registration Number:  SC586334

VAT Registration Number: 287 6747 38

These terms and conditions apply to all users of this website/service (henceforth referred as “you”) and are upheld at all times by Ness Music Ltd (henceforth referred as “we”). By using this website, you agree to the terms as set out in this document, if you do not agree to any of these terms, please do not use this website.

CONTACT INFO

Sales & Returns

Ness Music Ltd

55 Academy Street

Inverness

IV1 1LU

1.2 – All goods and services are sold in accordance with the EU Consumer Rights Directive (2011/83/eu). The purpose of this directive is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online. Note: Goods and Services sold prior to the 13th June 2014 where sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334).

1.3 – Use of this website constitutes acceptance of the terms and conditions laid out on this page. Ness Music Ltd reserves the right to amend these terms at any time, without warning. All changes will be made current on this page.

Last Updated: 20th June 2018

2. Purchase of Goods

2.1 – All orders made by you through are subject to acceptance by us. In the circumstance we refuse your order, we cannot be held liable to any party.

2.2 – After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an automated acknowledgement and is not an acceptance of your order.

2.3 – Order acceptance and the completion of the contract between you the customer and Ness Music Ltd Inverness will take place at the point of order dispatch, unless we have notified you otherwise, or you have cancelled your order in accordance with the terms set out in Section 4 – Cancellations & Returns.

If we do not accept an order, a full refund will be processed.

2.4 – The following are examples of why we may refuse to accept an order:

– We cannot obtain authorisation from the bank or suspect fraud

– If there have been errors/issues with the description of the goods (Section 5)

– If goods are no longer available.

3. Delivery of Goods

Delivery Overview
3.1.1 – If you order an item that is in stock before 12pm on any business day (Mon-Fri) we endeavour to have that order sent out the next business day. This means that your order should be with you around 3-5 working days for mainland UK postcodes. This excludes Weekends, Public Holidays and Bank Holidays. Ness Music Ltd reserve the right to amend delivery estimates at any point in the order process and any such changes will be notified in writing or verbal communication. In some cases, orders of excessive size, weight or value may take longer than the estimated time. We cannot be held responsible for delays in deliveries. Ness Music Ltd will notify you of any such delays. For security reasons it is not possible for you to collect goods from a courier depot, the goods must be delivered to you.

3.1.2 – In the event of any issue with your order, such as errors in the stock levels, or clerical errors in the order process, we will notify you of a new delivery date, or provide you with the option of an alternate date. Ness Music Ltd will not be liable to any party for items delivered outside the specified delivery estimates.

3.1.3 – All UK deliveries are normally dispatched using local couriers, using their next day delivery service. All non-domestic orders will be dispatched using our international courier. Both methods are classified as an additional service agreement offered by Ness Music Ltd at the following rates outlined in Section 3.2 and Section 3.3.

Delivery to an alternative Address
Ness Music Ltd reserves the right to deliver only to the cardholder’s billing address. Orders made by American Express can only be delivered to the Customer’s billing address, no exceptions will be made.

3.2 – Cost of delivery

3.2.1 – UK Mainland Customers:
The correct shipping charges will be automatically calculated on your shopping basket and additional shipping options can be selected on your shopping basket.

Our free next day delivery service applies to all orders over £199 that are under 25Kgs to mainland UK addresses (except extreme weight items).

Standard Shipping Rates:

£9.99 – Next day mainland UK delivery up to 25Kgs (an extra £0.50 applies per Kg thereafter)

Free – On orders over £199.00 up to 25Kgs (an extra £0.50 applies per Kg thereafter)

£20.00 – Saturday delivery surcharge (mainland UK only)
UK Islands Rates (including Channel Islands, Isle of Man and Scottish Islands)

£19.99 – 48 hour delivery up to 25Kgs (an extra £0.50 applies per Kg thereafter)
Northern Ireland Rates:

£19.99 – 48 hour delivery up to 25Kgs (an extra £0.50 applies per Kg thereafter)

3.2.2 – Customers who have selected the incorrect option or have been undercharged for extreme weight items may be contacted by Ness Music Ltd for the additional shipping amount; at this time a full refund can be provided if the additional charges are not satisfactory. We also reserve the right to charge additional carriage costs if a consignment is returned to us due to refusal at your delivery address.

3.3 – Cost of returns

3.3.1 – If you change your mind, you can return your purchase, subject to [Section 4. Cancellation & Returns Policy] in its original condition within 14 days to us for a full refund (minus any costs incurred for the initial dispatching using our local courier [Section 3.2] and any costs incurred by Ness Music Ltd for the returning of the order Section [3.3]). Please note that shipping discounts will be removed if your full return or partial return takes your order below the free delivery threshold (this only applies for items that have been sent). no returns shall be accepted outwith the 14 day period referred to above.

If you would like Ness Music Ltd to collect your order, our standard collection charges are shown below:
Standard Return Shipping Rates:

£30.00 – Standard collection per parcel up to 25Kgs (an extra £0.50 applies per Kg there after)

£25.00 – Failed Collection Fee (see section 3.3.2)
UK Islands Return Rates (including Channel Islands, Isle of Man and Scottish Islands)

£40.00 – Standard collection up to 25Kgs (an extra £0.50 applies per Kg there after)
Northern Ireland Return Rates:

£40.00 – Standard collection up to 25Kgs (an extra £0.50 applies per Kg there after)

Orders which have received discounted shipping (for example, free next day shipping) will have to cover the initial local courier dispatching, normally £9.99.

3.3.2 – Failed Collection Charges Please note that our courier charges us directly for every failed collection, as such, if we arrange a collection using our courier service and the collection fails because you are not at the property when our courier arrives (i.e. you are not there to hand over your goods at the prearranged address), you will be liable to pay a “Failed Collection Charge” on top of any other shipping costs outlined by our terms. Our “Failed Collection Charge” is currently £25.00 per failed collection.

3.4 – Damaged Goods

3.4.1 – All orders are pre-checked and are well packaged before dispatch. However, in the event of goods arriving damaged, any shipping damage must be signed for as such and reported within 24 hours of receipt. In this event, we will confirm the damage and if a claim is found valid, will collect the goods from you at no charge. A full replacement will be offered, or a full refund in the event that the goods are no longer in stock. We reserve the right to request additional photographic evidence in order to verify such claims.

3.4.2 – At the point of delivery, all goods become the responsibility of you the customer. From this point, you the Customer will be responsible for the safekeeping and correct use of all goods, Ness Music Ltd will not be responsible for any damage or fault arising from incorrect storage or use. The validity and conditions of any refund/return will be affected by any damage considered to be caused through misuse or neglect. We cannot be held responsible for damages caused by shipping or negligence if reported after 24 hours of the goods being delivered.